Thirty-day return window

A return request must reach Universal Yums no later than 30 days after the item was delivered to you.

Returned merchandise qualifies only when it remains in the condition in which it arrived: unworn or unused, with every tag attached, and inside its original packaging. A receipt or another proof of purchase is also required.

Starting and sending a return

Begin by emailing konlovemum884@gmail.com. Approved returns must be mailed to 2976 N 13th St, Kansas City, Kansas 66104, United States.

When a return is approved, we will provide both a return-shipping label and directions explaining how and where the parcel must be sent. A package mailed back before a return has been requested and approved will not be accepted.

Questions about a return may be sent at any time to konlovemum884@gmail.com.

Damage, defects, or an incorrect item

Check the order as soon as it arrives. If an item is defective or damaged, or if a different item was delivered, contact us immediately so we can assess the problem and make it right.

Items that cannot be returned

Perishable goods, including food, flowers, and plants, are not returnable. The same rule applies to custom or personalized products, personal-care goods, hazardous materials, flammable liquids, and gases. Contact us if you are uncertain whether a particular item is covered by an exception.

Sale merchandise and gift cards cannot be returned.

Exchanges

The quickest route to a different item is to return the one you have. After that return is accepted, place a separate order for the replacement item you want.

European Union cooling-off right

Regardless of the provisions above, merchandise shipped into the European Union may be cancelled or returned within 14 days without a reason. The item must still be unworn or unused, retain its tags, remain in its original packaging, and be accompanied by the receipt or other proof of purchase.

Refund timing

After we receive and inspect the return, we will tell you whether the refund is approved. An approved amount is issued automatically to the original payment method within 10 business days. Your bank or card issuer may need additional time to process and post it.

If 15 business days have elapsed since approval and the refund has not appeared, email konlovemum884@gmail.com.