Processing an order

Payment must be confirmed before processing begins. We process an order within 0–1 business day, Monday through Friday. Weekends and public holidays are excluded, so an order submitted on Saturday, Sunday, or a public holiday moves into processing on the next business day.

Estimated transit and total timing

Once processing is complete and the parcel has shipped, estimated transit is 3–5 business days. Combining the 0–1 business-day processing period with transit gives a usual total estimate of 3–6 business days.

• Processing: 0–1 business day
• Delivery after shipment: 3–5 business days
• Shipping days: Monday through Friday
• Saturday and Sunday: no shipment dispatch

Rates and free-shipping offers

Any applicable shipping charge is displayed at checkout before the purchase is completed. When free shipping is available for the order, checkout will display that option as well.

Where we ship

Delivery is currently limited to the United States, and the destinations available to an order appear during checkout. Enter a complete and accurate address before submitting the purchase. Universal Yums is not responsible for delay or delivery failure caused by an address supplied by the customer that is wrong, incomplete, or unavailable.

Tracking

After dispatch, a shipping-confirmation email will include tracking information when tracking is available. Carrier tracking may require as much as 24 hours after receipt of the parcel to begin showing updates.

Events that delay delivery

Most parcels arrive within the estimate, but a carrier problem, weather, a holiday, unusually high order volume, or another circumstance outside our control can cause delay. If the estimated period has passed, contact us and we will help check the delivery status.

Address corrections

Review the delivery address before checkout. If you discover an error or omission, tell us as soon as possible. We will try to change the address before shipment, but an update cannot be guaranteed once processing or dispatch has occurred.

Packages marked delivered but not found

If tracking reports delivery and you cannot locate the parcel, first inspect the surrounding delivery area and ask the carrier for details. If further help is needed afterward, contact customer support and we will assist in reviewing the issue.

Shipping support

Questions about dispatch, delivery, tracking, or order status may be submitted through the website contact page or by email.

Phone: (859) 555-4862
Email: konlovemum884@gmail.com
Physical address: 2976 N 13th St, Kansas City, Kansas 66104, United States
Customer Service Hours: Monday through Sunday, 9:00 AM to 5:00 PM ET